Editorial Complaints Policy

Introduction

Kanna Royale is committed to maintaining the highest standards of editorial integrity and transparency. We value feedback from our readers and take complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines our procedures for addressing and resolving editorial complaints.

Types of Complaints

Content-related Complaints

We accept complaints related to the accuracy, fairness, or impartiality of our editorial content, including articles, reviews, and opinions published on our website.

Conduct-related Complaints

We also accept complaints regarding the conduct of our writers, editors, or other staff members involved in the creation and publication of our content.

Submitting a Complaint

Contact Information

To submit an editorial complaint, please contact us at [email protected] with the subject line “Editorial Complaint.”

Complaint Details

In your complaint, please provide the following details:

Your name and contact information
The URL or title of the specific content in question
A detailed description of your complaint, including specific issues and concerns
Any supporting evidence or documentation

Review Process

Acknowledgement

Upon receiving your complaint, we will acknowledge receipt and provide an estimated timeline for the review process.

Investigation

Our editorial team will thoroughly investigate the complaint, including reviewing the content in question, consulting relevant staff members, and considering any supporting evidence provided.

Resolution

Once the investigation is complete, we will notify you of the outcome and any actions taken as a result of the complaint. If necessary, we will issue corrections, clarifications, or retractions to address any identified errors or inaccuracies.

Appeals Process

Dissatisfaction with Outcome

If you are dissatisfied with the outcome of your complaint, you may request a review by our senior editorial team. Please provide any additional information or arguments supporting your appeal.

Final Decision

Our senior editorial team will conduct a review of the complaint and provide a final decision. The decision of our senior editorial team is final and binding.

Contact Us

If you have any questions or concerns regarding our Editorial Complaints Policy, please contact us at [email protected]. We are committed to addressing and resolving editorial complaints in a timely and transparent manner.